If you’ve decided to cancel your Peacock subscription and prefer to do so via phone, follow these steps for a smooth cancellation process.
Step 1: Prepare Your Account Information
Before contacting Peacock’s customer support, gather your account details such as your username, email address, and any other relevant information to expedite the cancellation process.
Step 2: Locate Customer Support Contact
Find the customer support phone number for Peacock. This information can usually be found on their official website or in the account settings section of the app.
Step 3: Call Customer Support
Place a call to Peacock’s customer support team and follow the automated prompts or speak to a representative directly. Explain that you wish to cancel your subscription.
Step 4: Verify Your Identity
For security purposes, be prepared to verify your identity by providing the necessary information requested by the customer support representative.
Step 5: Request Subscription Cancellation
Clearly state your intention to cancel your Peacock subscription during the call. The representative will guide you through the cancellation process.
Step 6: Confirm Cancellation
Upon completing the cancellation steps, ask the representative to confirm that your subscription has been successfully canceled. Make sure to keep a record of the cancellation reference number.
Step 7: Inquire About Confirmation Email
If desired, inquire about receiving a formal confirmation of your cancellation via email. This can serve as proof of cancellation for your records.
Step 8: Check for Post-Cancellation Charges
After canceling your subscription, monitor your payment method to ensure that no further charges occur from Peacock. Contact customer support immediately if any unauthorized charges are detected.
Step 9: Provide Feedback (Optional)
If you have any feedback regarding your experience with Peacock or reasons for cancellation, you may choose to share this with the customer support team for future improvements.
Step 10: Thank the Customer Support Team
Extend gratitude to the customer support representative for assisting you with the cancellation process. Politeness goes a long way in customer service interactions.
Step 11: Note Cancellation Deadline
Be aware of the last day of your current billing cycle to ensure that the cancellation is processed before the next billing period begins.
Step 12: Enjoy Peacock Until End of Billing Cycle
Continue enjoying Peacock’s content until the end of your current billing cycle. Your subscription will remain active until the paid period concludes.
